At Omni International we have a fantastic team of talented, intelligent, and dedicated people who are passionate about our products and customers. That’s why we are highlighting one employee per quarter in our new Employee Spotlight blog series – so that you can get to know our fantastic team!
This month we sat down with Michelle Moore for a quick interview to get to know her and learn more about the customer service rep that our customers rave about. . .
Q: What is your role at Omni?
Customer Service Representative
Q: How long have you been with the company?
I started with Omni in May 2010
Q: What is your favorite part about working at Omni?
I am privileged to work with some of the best people I’ve ever worked with. Knowing we tend to spend more time with each other than we do with our own families, I am so grateful we all work well together and value one another.
We each have skills and life experiences that are transferable, and Omni as a company is very good at recognizing our strengths and providing opportunities to use those skill sets.
Omni also has leaders running our team who have allowed me to grow in my role over the years. They bestow their trust in me, and value my contributions to the team. You cannot ask for more than that!
Q: Tell me a little about your career background before Omni?
I fondly reflect upon being a Liaison for Tourism via the Chamber of Commerce in Massachusetts. Those experiences were life changing in a way, as I was blessed to have cultivated relationships – some of which became mentors. Through that, I was able to place myself where I desired to be. I was able to encounter people from all over the world, and that was such a blast.
Subsequent to that, I had the opportunity to work with an extraordinary team of Scientists and Engineers, who created the world’s first total heart replacement, as well as the world’s smallest heart pump. Such a level of intelligence is an honor to be around.
Q: What is one fulfilling and meaningful aspect of your role?
Not all days can be filled with unicorns and rainbows; however, I can sprinkle in a bit of humor now and then and make personal connections. It will amaze you the impact that has.
Being able to ease customers’ concerns; and proving to be proactive on their behalf, is always my main focus. Customers appreciate that.
Q: What is one of the most important parts of building customer relationships?
Considering all that needs to happen in servicing our customers, sometimes the day seems too busy to allow for the extras that are just as important. For me, it is imperative to Omni’s success – and our customer’s success as a whole – to take a breath and see how empathy plays a part in my customer service role and in everyone’s roles. It can be lacking in so many ways. The ability to understand a person’s situation and make them feel heard is so important. Empathy is everything to building and keeping healthy relationships. You need to build their trust, and then respect it when it’s given.
Q: Is there a motto you live by to guide your success?
Some may forget what you try to do, but no person will forget how you made them feel.
Q: What are some of your favorite hobbies in your free time?
My husband is a self-taught musician. When we met in 2004, he had indoctrinated me into his passion for music. Since then, we strive to get to as many live concerts as possible and are always seeking out new talent to enjoy. I’ve yet to have equal enthusiasm in picking up one of his guitars, but I should buy stock in earplugs!
I also love to travel – preferably somewhere warm with aqua water – and also enjoy cooking and searching for recipes. Recently I’ve taken on a few craft projects as well; what a great means to wind down at the end of the day.
Thank you, Michelle, for all you contribute to the Omni International! We appreciate your dedication and attention to our customers, as well as your skill set and positive attitude you bring to our team.